POLICIES

/ Corporate Policy / /  Shipping Policy / / Return Policy /

Corporate Policy

Gregnetworks, Inc. WARRANTY and RETURNED MERCHANDISE POLICY

TERMS AND CONDITIONS:

  1. Acceptance of this invoice is acceptance of the terms and conditions printed on the front and back of this invoice.
  2. Prices and availability are subject to change without notice. Computer bids and quotations are only good for 7 (seven) days from date issued.
  3. This agreement shall be deemed to have been made in, and shall be interpreted in accordance with, the internal laws of the state of Missouri. Buyer agrees that any and all disputes arising from this invoice shall be subject to the jurisdiction of the St. Louis County court and Buyer waives any and all other applicable jurisdictions. Buyer agrees to waive trial by jury.

PAYMENTS TERMS:

  1. Buyer shall pay the invoice according to the terms printed on the invoice in United States dollars. Invoices not paid according to terms 
    may be charged a late fee at the rate of two (2) percent per month (or such lower rate as may be the maximum allowable by law), on the 
    unpaid balance.
    Gregnetworks, Inc. may refuse to ship any products or refuse any and all warranty work if the Buyer is delinquent in 
    payment heretofore mentioned.
  2. There is a $45.00 Service Charge each time a bad check is returned by your bank.
  3. Buyer shall pay to Gregnetworks, Inc., the amount of each invoice in accordance with the terms of such invoice and upon remittance 
    shall not make any deductions from, or offsets against said invoice amount for any purpose whatsoever unless a valid credit memo 
    has been issued to the Buyer by Gregnetworks, Inc. All requests for credit must be submitted in writing including appropriate 
    documentation. Gregnetworks, Inc. will respond to all claims within sixty (60) days of receipt and will issue credit at its’ discretion. 
    In the event that the entire claim or any portion thereof is determined not to be valid and a credit in full or in part will not be granted 
    the reasons will be documented in writing and submitted to Buyer. Claims for disputed items must be submitted within thirty (30) days 
    of invoice date.
  4. Buyer shall pay any and all applicable sales, customs, duty, use, value added, or excise taxes, or amount legally levied in lieu there
    of imposed under the authority of a Federal, State, Foreign, or Local taxing jurisdiction, so long as these taxes are billed as a 
    separate item on each invoice, or Buyer shall furnish Gregnetworks, Inc., with appropriate exemption certificate.
  5. Gregnetworks, Inc., remains the sole lien holder on any and all products sold by Gregnetworks, Inc.; no other claim supersedes 
    Gregnetworks, Inc., claim, until such time as the invoice amount and any applicable late charges or fees are paid in full.
  6. All hardware and software products remain the property of Gregnetworks, Inc., until the invoiced amount is paid in full, 
    and the Buyer agrees to pay all collector’s fees, attorney’s fees, and any other reasonable fees incurred by Gregnetworks, Inc., 
    if a dispute arises with respect to this invoice.

SHIPMENT & DELIVERY

  1. All shipments will be made F.O.B. Gregnetworks, Inc., shipping point. In the absence of specific instructions, Gregnetworks, Inc. 
    will select carrier. Title to the material shall pass to the Buyer upon delivery thereof by Gregnetworks, Inc., to the carrier or delivery 
    service. Thereupon the Buyer shall be responsible therefore. Products held for Buyer, or stored for Buyer, shall be at the risk and 
    expense of Buyer. Claims against Gregnetworks, Inc., for shortages must be made in writing within ten (10) days after arrival of 
    shipment. Gregnetworks, Inc., is not required to notify Buyer of the shipment.
  2. Shipping dates are approximate. If conditions arise which prevent compliance with delivery schedules, Gregnetworks, Inc., 
    shall not be liable for any damage or penalty for delay in delivery, or for failure to give notice of delay, and such delay shall 
    not be liable for any damage or penalty for delay in delivery, or for failure to give notice of delay, and such delay shall not 
    constitute grounds for cancellation. Without limiting the generality of the foregoing, Gregnetworks, Inc., shall not be liable 
    for delay by reason of inability, due to causes beyond its reasonable control, to obtain the necessary labor, materials or 
    manufacturing facilities, or for delay due to the elements, acts of God, acts of the Purchaser, acts of nonperformance of 
    suppliers, acts of civil or Military authorities, priorities, fires, floods, epidemics, quarantine restrictions, war, riot, strikes, 
    differences with workmen, accidents to machinery, delays in transportation or any other causes beyond the control of 
    Gregnetworks, Inc., whether or not similar to the foregoing. In such event, delivery dates shall be deemed extended for a 
    period equal to such delay.

    WARRANTY:

    1. All HARDWARE products have a one (1) year warranty, depot, starting the date of purchase on the invoice with the following 
    exceptions:

    1. CPU’s and overdrive CPU’s carry a thirty- (30) day manufacturers’ warranty and are not refundable under any 
      circumstances.
    2. When buying a full system exclude line (1,a)
    3. INVOICE MUST ACCOMPANY ANY PRODUCT FOR WARRANTY SERVICE. NO INVOICE, NO WARRANTY.
    4. Products purchased from but not installed by Gregnetworks, Inc. will be charged a service fee before warranty exchange 
      or repair.

      2.Damage or defects caused by Buyers or Buyer’s agent improper use or   installation voids the warranty.

      3. All repairs are estimated to be completed within two (2) to ten (10) business days. Emergency repairs or "While you wait" service is 
available at a rate of $65.00 per hour with a two (2) hour minimum, regardless of warranty status.

      4. Damages caused by acts of God (Fire, Flood, Lightning, Power Surges), or by acts of the United States Government or any other 
government, recognized or not, or other causes beyond its control, (War, Embargo, Police Action, Labor Dispute) are not covered 
under warranty.

      5. Software problems are not covered under warranty, and are subject to service charges. Software technical support is provided 
through the manufacturer. Technical support on software through Gregnetworks, Inc. is subject to a service charge.

      6. Printing or Printer problems are not covered under warranty, and are subject to service charges. Printer technical support and 
warranty work is provided through the manufacturer. Technical support on printers through Gregnetworks, Inc. is subject to 
a service charge.

     7. Gregnetworks, Inc., IS NOT RESPONSIBLE FOR ANY BUYER’S DATA. IT IS THE BUYER’S SOLE RESPONSIBILITY TO 
MAKE DATA BACK-UPS BEFORE SERVICE BEGINS.

     8. Warranty is limited to defective hardware only. Problems caused by improper installation of software, utility programs such as, 
but not limited to, Norton or Stacker, are subject to a service charge.

     9. Any computer or computer components not picked up after thirty (30) days from invoice date, or considered abandoned, 
becomes the property of Gregnetworks, Inc.

 

RETURNS:

  1. Returns will be accepted ONLY up to 30 days from date of invoice, and only on products with NO physical damage. 
    Gregnetworks, Inc., retains the right to inspect all hardware and software for damage prior to return.
  2. All product returns are estimated to be completed within two (2) to ten (10) business days. Buyer accounts will be credited in 
    the manner paid, checks will be issued for cash received.
  3. All products returned must have ORIGINAL INVOICE, ALL ORIGINAL PACKAGING, DOCUMENTATION, MATERIALS, 
    AND DISKS, to be considered for RMA or refund.
  4. Any returned item that does not have all disks, documentation, packaging or any other part of #3 above will be subject to 
    a 20% restocking fee.
  5. Any special order item or product ordered for the Buyer is not returnable or refundable under ANY circumstances. 
    Special order product problems are not covered under warranty, and are subject to service charges. Special order items, 
    technical support and warranty work is provided through the manufacturer.
  6. NO REFUNDS or RETURNS on CPUs, SIMMs, DIMMs, Printers, Cases, Software, Labor charges, Service charges, 
    and Delivery charges. "Clearance Without Warranty" and "As-Is" merchandise is NOT returnable for refund or exchange. 
    All memory products MUST have the original orange or white sticker on it in order to be considered for return or RMA. 
    No sticker, no return permitted, and the warranty is voided.
  7. Refunds will be issued on hardware up to seven (7) days from date on the invoice. After seven (7) days, credit will be issued.
  8. Any credits issued that have not been used or applied within ninety (90) days are forfeited.
  9. Software is exchanged for same title only and can not be returned. Software exchanges will be issued no later than seven (7) days 
    after original purchase date on the invoice.

OTHER POLICIES

  1. Gregnetworks, Inc., retains the right to refuse service or sale of any goods or services to any person, persons or corporation.
  2. No variation in the terms conditions, prices, quality, quantity, or specifications of this invoice is accepted without the written 
    consent of Gregnetworks, Inc.
  3. Gregnetworks, Inc., is not responsible for expenses, fees, or other costs incurred by Buyers as a result of defective or incompatible 
    products. Gregnetworks, Inc., reserves the right to correct clerical or stenographic errors or omissions.
  4. Notwithstanding any inconsistent or additional terms which may be contained in any purchase order or any of the Buyer's other 
    forms or documents, Gregnetworks, Inc., Buyer Acknowledgement as an acceptance is expressly conditioned upon Buyer's 
    agreement to the terms and conditions herein and on the front side hereof.
  5. Any portion of this policy that is found in a court of law or any other legal ruling to be invalid does not invalidate the rest of this
     agreement. The remainder of the agreement will remain in full force and effect.
  6. Gregnetworks, Inc., makes no guarantees or warranties, expressed or implied, about Y2K compatibility with any of the products 
    or software sold. The Buyer assumes ALL risk of Y2K compatibility problems and agrees to hold Gregnetworks, Inc., harmless 
    and will indemnify Gregnetworks, Inc., from all costs, expenses, and fees, whether reasonable or not. Buyer agrees that all 
    Y2K compatibility issues are the sole responsibility of the respective hardware and software manufacturers.
  7. This agreement is complete in itself, and shall be binding upon the successors and assigns of both parties. 
    I have read and fully understand and accept the foregoing terms and conditions contained on the front and back of this invoice, 
    signed or unsigned, I accept the terms and conditions on the front and back of this invoice.