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POLICIES
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Corporate Policy / /
Shipping Policy / /
Return Policy /
Corporate Policy
Gregnetworks, Inc.
WARRANTY and RETURNED MERCHANDISE POLICY
TERMS AND CONDITIONS:
Acceptance of this invoice is acceptance of the
terms and conditions printed on the front and back of this invoice.
Prices and availability are subject to change
without notice. Computer bids and quotations are only good for 7 (seven)
days from date issued.
This agreement shall be deemed to have been made
in, and shall be interpreted in accordance with, the internal laws of
the state of Missouri. Buyer agrees that any and all disputes arising
from this invoice shall be subject to the jurisdiction of the St. Louis
County court and Buyer waives any and all other applicable
jurisdictions. Buyer agrees to waive trial by jury.
PAYMENTS TERMS:
- Buyer shall pay the invoice according to the
terms printed on the invoice in United States dollars. Invoices not paid
according to terms
may be charged a late fee at the rate of two (2)
percent per month (or such lower rate as may be the maximum allowable by
law), on the
unpaid balance. Gregnetworks,
Inc. may refuse to ship any products or refuse any and all warranty work
if the Buyer is delinquent in
payment heretofore mentioned.
- There is a $45.00 Service Charge each time
a bad check is returned by your bank.
- Buyer shall pay to Gregnetworks, Inc., the
amount of each invoice in accordance with the terms of such invoice and
upon remittance
shall not make any deductions from, or offsets against
said invoice amount for any purpose whatsoever unless a valid credit
memo
has been issued to the Buyer by Gregnetworks, Inc. All requests for
credit must be submitted in writing including appropriate
documentation.
Gregnetworks, Inc. will respond to all claims within sixty (60) days of
receipt and will issue credit at its’ discretion.
In the event that
the entire claim or any portion thereof is determined not to be valid
and a credit in full or in part will not be granted
the reasons will be
documented in writing and submitted to Buyer. Claims for disputed items
must be submitted within thirty (30) days
of invoice date.
- Buyer shall pay any and all applicable sales,
customs, duty, use, value added, or excise taxes, or amount legally
levied in lieu there
of imposed under the authority of a Federal, State,
Foreign, or Local taxing jurisdiction, so long as these taxes are billed
as a
separate item on each invoice, or Buyer shall furnish Gregnetworks,
Inc., with appropriate exemption certificate.
- Gregnetworks, Inc., remains the sole lien holder
on any and all products sold by Gregnetworks, Inc.; no other claim
supersedes
Gregnetworks, Inc., claim, until such time as the invoice
amount and any applicable late charges or fees are paid in full.
- All hardware and software products remain the
property of Gregnetworks, Inc., until the invoiced amount is paid in
full,
and the Buyer agrees to pay all collector’s fees, attorney’s
fees, and any other reasonable fees incurred by Gregnetworks, Inc.,
if a
dispute arises with respect to this invoice.
SHIPMENT & DELIVERY
- All shipments will be made F.O.B. Gregnetworks,
Inc., shipping point. In the absence of specific instructions,
Gregnetworks, Inc.
will select carrier. Title to the material shall pass
to the Buyer upon delivery thereof by Gregnetworks, Inc., to the carrier
or delivery
service. Thereupon the Buyer shall be responsible therefore.
Products held for Buyer, or stored for Buyer, shall be at the risk and
expense of Buyer. Claims against Gregnetworks, Inc., for shortages must
be made in writing within ten (10) days after arrival of
shipment.
Gregnetworks, Inc., is not required to notify Buyer of the shipment.
- Shipping dates are approximate. If conditions
arise which prevent compliance with delivery schedules, Gregnetworks,
Inc.,
shall not be liable for any damage or penalty for delay in
delivery, or for failure to give notice of delay, and such delay shall
not be liable for any damage or penalty for delay in delivery, or for
failure to give notice of delay, and such delay shall not
constitute
grounds for cancellation. Without limiting the generality of the
foregoing, Gregnetworks, Inc., shall not be liable
for delay by reason
of inability, due to causes beyond its reasonable control, to obtain the
necessary labor, materials or
manufacturing facilities, or for delay due
to the elements, acts of God, acts of the Purchaser, acts of
nonperformance of
suppliers, acts of civil or Military authorities,
priorities, fires, floods, epidemics, quarantine restrictions, war,
riot, strikes,
differences with workmen, accidents to machinery, delays
in transportation or any other causes beyond the control of
Gregnetworks, Inc., whether or not similar to the foregoing. In such
event, delivery dates shall be deemed extended for a
period equal to
such delay.
WARRANTY:
1.
All HARDWARE products have a one (1) year
warranty, depot, starting the date of purchase on the invoice
with the following exceptions:
- CPU’s and overdrive CPU’s carry a
thirty- (30) day manufacturers’ warranty and are not refundable
under any
circumstances.
- When buying a full system exclude line (1,a)
- INVOICE MUST ACCOMPANY ANY PRODUCT FOR
WARRANTY SERVICE. NO INVOICE, NO WARRANTY.
- Products purchased from but not installed by
Gregnetworks, Inc. will be charged a service fee before warranty
exchange
or repair.
2.Damage or defects caused by Buyers or
Buyer’s agent improper use or installation voids the warranty.
3. All repairs are estimated to be
completed within two (2) to ten (10) business days. Emergency repairs
or "While you wait" service is available at a rate of $65.00
per hour with a two (2) hour minimum, regardless of warranty status.
4. Damages caused by acts of God (Fire, Flood,
Lightning, Power Surges), or by acts of the United States Government
or any other government, recognized or not, or other causes beyond its
control, (War, Embargo, Police Action, Labor Dispute) are not covered under warranty.
5. Software problems are not covered under
warranty, and are subject to service charges. Software technical
support is provided through the manufacturer. Technical support on
software through Gregnetworks, Inc. is subject to a service charge.
6. Printing or Printer problems are not covered
under warranty, and are subject to service charges. Printer technical
support and warranty work is provided through the manufacturer.
Technical support on printers through Gregnetworks, Inc. is subject to a service charge.
7. Gregnetworks, Inc., IS NOT RESPONSIBLE FOR ANY
BUYER’S DATA. IT IS THE BUYER’S SOLE RESPONSIBILITY TO MAKE DATA
BACK-UPS BEFORE SERVICE BEGINS.
8. Warranty is limited to defective hardware
only. Problems caused by improper installation of software, utility
programs such as, but not limited to, Norton or Stacker, are subject
to a service charge.
9. Any computer or computer components not picked
up after thirty (30) days from invoice date, or considered abandoned, becomes the property of Gregnetworks, Inc.
RETURNS:
- Returns will be accepted ONLY up to 30 days from
date of invoice, and only on products with NO physical damage.
Gregnetworks, Inc., retains the right to inspect all hardware and
software for damage prior to return.
- All product returns are estimated to be
completed within two (2) to ten (10) business days. Buyer accounts will
be credited in
the manner paid, checks will be issued for cash received.
- All products returned must have ORIGINAL
INVOICE, ALL ORIGINAL PACKAGING, DOCUMENTATION, MATERIALS,
AND DISKS, to
be considered for RMA or refund.
- Any returned item that does not have all disks,
documentation, packaging or any other part of #3 above will be subject
to
a 20% restocking fee.
- Any special order item or product ordered for
the Buyer is not returnable or refundable under ANY circumstances.
Special order product problems are not covered under warranty, and are
subject to service charges. Special order items,
technical support and
warranty work is provided through the manufacturer.
- NO REFUNDS or RETURNS on CPUs, SIMMs, DIMMs,
Printers, Cases, Software, Labor charges, Service charges,
and Delivery
charges. "Clearance Without Warranty" and "As-Is"
merchandise is NOT returnable for refund or exchange.
All memory
products MUST have the original orange or white sticker on it in order
to be considered for return or RMA.
No sticker, no return permitted, and
the warranty is voided.
- Refunds will be issued on hardware up to seven
(7) days from date on the invoice. After seven (7) days, credit will be
issued.
- Any credits issued that have not been used or
applied within ninety (90) days are forfeited.
- Software is exchanged for same title only and
can not be returned. Software exchanges will be issued no later than
seven (7) days
after original purchase date on the invoice.
OTHER POLICIES
- Gregnetworks, Inc., retains the right to refuse
service or sale of any goods or services to any person, persons or
corporation.
- No variation in the terms conditions, prices,
quality, quantity, or specifications of this invoice is accepted without
the written
consent of Gregnetworks, Inc.
- Gregnetworks, Inc., is not responsible for
expenses, fees, or other costs incurred by Buyers as a result of
defective or incompatible
products. Gregnetworks, Inc., reserves the
right to correct clerical or stenographic errors or omissions.
- Notwithstanding any inconsistent or additional
terms which may be contained in any purchase order or any of the Buyer's
other
forms or documents, Gregnetworks, Inc., Buyer Acknowledgement as
an acceptance is expressly conditioned upon Buyer's
agreement to the
terms and conditions herein and on the front side hereof.
- Any portion of this policy that is found in a
court of law or any other legal ruling to be invalid does not invalidate
the rest of this
agreement. The remainder of the agreement will remain
in full force and effect.
- Gregnetworks, Inc., makes no guarantees or
warranties, expressed or implied, about Y2K compatibility with any of
the products
or software sold. The Buyer assumes ALL risk of Y2K
compatibility problems and agrees to hold Gregnetworks, Inc., harmless
and will indemnify Gregnetworks, Inc., from all costs, expenses, and
fees, whether reasonable or not. Buyer agrees that all
Y2K compatibility
issues are the sole responsibility of the respective hardware and
software manufacturers.
- This agreement is complete in itself, and shall
be binding upon the successors and assigns of both parties.
I have read
and fully understand and accept the foregoing terms and conditions
contained on the front and back of this invoice,
signed or unsigned, I
accept the terms and conditions on the front and back of this invoice.
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