POLICIES

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Shipping Policy

• Most orders are shipped within 24 hours of the time the order is placed. The product will be shipped UPS Ground unless another carrier is specified. Other carriers, Fed-Ex, U.S. Postal, DPS, or faster UPS Service will have an additional shipping charge assessed. Please do not ask us to estimate when your package will arrive. A time in transit estimator is available at http://www.ups.com. We can also ship on your existing UPS or Fed-Ex account number for a $5.00 fee per package.
• Monitors, Cases, Printers, and Scanners are shipped in individual boxes. Smaller items, such as CD-ROM drives, memory, and processors can be combined to ship in a single box. We are not out to gouge you on shipping, but please keep in mind that the people who pull the product, invoice the product, and ship the product want to be paid and not in bananas.
• We can NOT ship to an address that differs from the billing address of your credit card or have a package left on your doorstep. All packages leave with ASR (Adult Signature Required), so please be home when the package arrives. With Adult Signature Required, if no one is at home at the time of delivery, the UPS Driver will leave with your package.
• If you order a product and then decide you do not want it there is NO REFUND on shipping charges. If you contact us before the package arrives and we are able to stop the shipment you will not be charged a restocking fee of 20% of the total amount, INCLUDING SHIPPING. If we do not hear from you and we receive a package back marked undeliverable you WILL be charged a restocking fee of 20% and the shipping charges will apply. If the package is returned to us by accident and you still want it, the restocking fee will be waived, but new shipping charges will apply.
• A tracking number is available for you 48 hours after your order is placed. If one is not available we will call you and inform you of the tracking number if you desire. If your package does not arrive in a timely fashion, we can have UPS run a trace on your package. A trace from UPS takes a MINIMUM of 48 hours. Once UPS has declared the package "lost" they will issue a claim, and we can ship replacement product to you. This can take as much as a week and we cannot ship the new product until we hear from UPS.